Keys to Becoming a Successful Customer Service Professional

Competencies of a Successful Customer Service Professional

Below are a summary of competencies for a customer focused professional:

•Use well-developed behavioral skills in a way that enables them to treat each customer as an individual and identify opportunities for enhancing the service provided


•Resolve customer problems, proactively and reactively, based on their ability to identify and interpret service issues properly

•Appreciate the “bigger picture” so they can make better decisions by understanding the implications of their actions for the organization

•Identify opportunities for improving procedures and systems

•Works well with colleagues so that learning and experience is shared

•Understand and keep up to date with their organization’s objectives and services