Philly311 was created as a multi-phased implementation project and recently celebrated its second year anniversary. The center also achieved another major milestone on April 19, 2011 - 3 MILLION inbound customer calls. Wow!
Operating a customer contact center takes a team of committed and dedicated employees, executive sponsors and various stakeholders. Thanks to everyone for their continued support.
EXCERPT FROM ARTICLE:
The center is usually closed on Sundays, but 3-1-1 Contact Center Director Rosetta Carrington Lue said it is standard practice to work during times of crisis.
"It's part of the status quo now that in cases of emergency we bring people in," Lue said, noting that there were 5,000 calls between noon Sunday and 8 a.m. Monday. "It's worked really well for the city, especially during SEPTA strikes, floods, snow emergencies."
http://www.philly.com/philly/news/20101231_The_3-1-1_Weird_calls.html
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