In Philadelphia, 311 Helps Citizens Feel the Love
The City of Philadelphia's 311 Contact Center is strategically aligned to Mayor Michael Nutter's strategic goal - Philadelphia Government Works Efficiently and Effecitvely with Integrity and Responsiveness. Thanks Code for America and Jeff Friedman.
Article except about 311:
"Over time, 311 changed from being only about asking for the government to do things, to asking the government how to do things. Suddenly people realized that there was an ear to talk to. And maybe, the people began to feel a little more that the city cared. Maybe even loved them."
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