This journal will highlight best practices from both private and public sectors which drives optimal customer service engagement, communications, and performance results that matters.
Wednesday, May 18, 2011
Study Group to Explore Possibility of 311 Hotline-- What's the Question?
Wow, how time flies! After 2 years and numerous accomplishments overseeing the 311 Contact Center in the City of Philadelphia, the answer to exploring whether a 311 is needed and would be beneficial to citizens in Bloomington, Indiana is obvious. YES!!
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