Top 10 Universal Customer Complaint Resolution Tactics

Dealing with customer complaints effectively can improve customer retention and help your company gain a reputation for providing good service. A panel of experts shared their top tips to ensure complaints don’t turn into disasters.

Top 10 Customer Service Expert Suggestions:

1. Acknowledge the customer's anger and apologize

2. Reassure the customer

3. Act - Fix the Problem

4. Make it easy to speak to a live agent

5. Aggressively promote the fact that you want feedback

6. Use proactive communication

7. Empathise with the customer

8. Make sure you act on social media

9. A complaint is an opportunity for the business to learn and grow

10. Act on the new knowledge you have

Finally, after the complaint has been dealt with and is coming to a close, advise the customer that you hope that this recent situation hasn’t adversely affected their long term relationship with you as a company.

Are you using any of these techiques as part of your Complaint Management strategic plan?

Read the full article below:
Top 10 Tips for Handling Customer Complaints?